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Communication Best Practices- Don’t Be Haunted by Your Words

June 29 @ 12:00 pm - 1:30 pm

1.5 CE Contact Hour

Location: ZOOM Webinar

Speakers: Nancy Singer, JD, LLM, RAC, FRAPS; John Yezeski, Co-Founder, Blue Note Interactive

Moderators: Allison Oliva, OCRA Professional Liaison; Courtney Boudreaux, OCRA Social Media Chair

Synopsis: Documents are like diamonds. They are very precious. And they last forever. Regulatory professionals today are under intense pressure to meet business objectives. To achieve KPIs, individuals may record notations during document review, use personal devices for company communications, or share instant messages that may be misinterpreted. There are well known cases where post-It or margin notes have been used as evidence in legal actions against an organization and/or individuals. Seemingly innocuous, they cost millions of dollars and sometimes ended careers.

In this high- energy, interactive virtual class, you will have the opportunity to consider how to craft a message that best reflects your true intent. You will learn how to protect yourself and your organization from unwelcome surprises.

After completing the class, you will be able to:

• Recognize who can be held liable under the law

• Distinguish between fact and opinion

• Identify who should not be writing opinions on regulatory issues

• Recognize how notations on documents can cause trouble for organizations during a lawsuit

• Respond with grace to an inappropriate email.

• Identify words that will attract the attention of prosecutors or plaintiffs’ lawyers

• Recognize the dangers of writing casual emails on the organization’s devices

Nancy SingerNancy Singer is president of Compliance-Alliance LLC. She is on the faculty of George Washington University School of Medicine and Health Sciences. She presently teaches classes for FDA Staff Colleges and FDA District Offices. Previously, she served as special counsel for the Advanced Medical Technology Association. For her efforts to improve communication between the government and the regulated industry, Nancy received Vice President Gore’s Reinventing Government Hammer Award and the FDA Commissioner’s Special Citation. She began her career as an attorney with the United States Department of Justice doing litigation for FDA enforcement cases. Subsequently she was a partner at the law firm of Kleinfeld Kaplan and Becker. Nancy is a retired commander in the Navy Reserve.

John YezeskiJohn Yezeski is Co-Founder of Blue Note Interactive. He is a communication expert and has vast experience in the medical device field. He is passionate about technology and uses it to tell complex stories in an engaging and interactive way. For example, he has demonstrated how neuromodulation can be used to minimize movement disorders associated with Parkinson’s, minimize chronic back pain, or revolutionize the way our emergency medical services professionals train for mass causality events.










Allison Oliva, OCRA Professional Liaison

Courtney Boudreaux, OCRA Social Media Chair


OCRA Members and Non-OCRA Members: $10.00
Certificates of attendance will be emailed after the event.
Registration deadline is June 29, 2022.

Questions? Contact programs@myocra.org
OCRA’s non-profit Federal Tax ID# 33-0630455



Registration should be made in the name to be used on the certificate of completion


June 29
12:00 pm - 1:30 pm
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